Welcome to Zorki(Sri Krishna Jeweller) (“we,” “our,” “us”). By accessing and using our website, https://zorki.in, and purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

By using this website, you confirm that:

• You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.
• You will use this website only for lawful purposes.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products and Services

We offer silver jewellery and fashion jewellery products through our website.

Product Disclaimer

• Our jewellery is crafted using silver and silver-finish materials as described on each product page.
• Product images are for illustration purposes only.
• Slight variations in colour, size, and finish may occur due to photography and screen settings.
• All specifications, including weight and dimensions, are approximate.

3. Pricing and Payments

• All prices are listed in Indian Rupees (INR).
• Prices include applicable taxes unless stated otherwise.
• We accept payments via UPI, credit cards, debit cards, net banking, and other methods available at checkout.
• Orders are processed only after successful payment confirmation.

We reserve the right to cancel any order due to pricing errors, payment issues, or suspected fraudulent activity.

4. Order Acceptance and Cancellation

Once you place an order, you will receive an order confirmation email or message.

We reserve the right to:

• Accept or reject any order.
• Cancel orders for stock unavailability.
• Cancel orders if incorrect pricing is displayed.
• Cancel orders flagged as suspicious or fraudulent.

If payment has already been made, the amount will be refunded as per our Refund Policy.

5. Shipping and Delivery

• Orders are usually processed within 1–3 business days.
• Delivery timelines vary depending on your location.
• Delays may occur due to courier issues, weather conditions, or public holidays.
• Shipping charges, if applicable, will be shown during checkout.
• Risk of loss transfers to the customer upon delivery to the provided address.

6. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Generally:

• Return requests must be initiated within 7 days of delivery.
• Products must be unused and in original packaging.
• Customized or personalized items are non-returnable.
• Approved refunds are processed to the original payment method within 5–10 business days.

7. Exchange Policy

Products may be exchanged subject to stock availability and eligibility under our Return Policy.

8. User Accounts

If you create an account on our website:

• You are responsible for maintaining confidentiality of your login credentials.
• You are responsible for all activities under your account.
• We may suspend or terminate accounts involved in misuse or fraudulent activity.

9. Intellectual Property

All content on this website, including logos, images, product descriptions, text, and graphics, is the property of Zorki(Sri Krishna Jeweller) and may not be copied, reproduced, or distributed without written permission.

10. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Interfere with website functionality.
• Upload malicious code or harmful content.
• Misrepresent your identity.

11. Limitation of Liability

To the maximum extent permitted by law, Zorki(Sri Krishna Jeweller) shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or revenue.
• Delays in delivery.
• Product misuse.
• Temporary website interruptions.

Our total liability shall not exceed the amount paid for the product in question.

12. Warranty Disclaimer

Products are provided on an “as is” and “as available” basis. We make no guarantees regarding continuous website availability, error-free content, or suitability for a specific purpose.

13. Fraud Prevention

We reserve the right to:

• Verify customer details before processing orders.
• Request additional identification documents.
• Cancel suspicious transactions.
• Report fraudulent activities to the appropriate authorities.

14. Third-Party Services

Our website may use third-party services, including payment gateways, courier partners, and analytics tools. We are not responsible for the terms, privacy practices, or service interruptions of third-party providers.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process personal information.

16. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, government actions, pandemics, and technical failures.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

18. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

19. Acceptance of Terms

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.